A little more about how your favourite snacks make their way to you.

We take great care in preparing and packing every Sava Danna order and want you to enjoy your snacks just as much as we enjoy making them. 01 Change of Mind Due to the nature of our food products and for food safety reasons, we cannot accept returns or offer refunds for a simple change of mind. We encourage you to review your order carefully before completing your purchase. 02 Damaged, Incorrect or Faulty Products We want every Sava Danna experience to be a good one. If your order arrives damaged, faulty or incorrect, please contact us at savadanna.support@gmail.com with your order number, a brief description and, where possible, photographs of the issue within 48 hours of delivery. We encourage you to get in touch as soon as possible after delivery so we can understand what went wrong and help resolve it. Where applicable, we will arrange a refund or replacement in accordance with Australian Consumer Law. To help us resolve your concern, please include: Your order number A brief description of the issue Clear photographs of the product and packaging, where possible We will review your concern and arrange an appropriate remedy, such as a refund or replacement, in accordance with Australian Consumer Law. 03 Handmade with Care Our snacks are made in small batches, with care and attention to every detail. As with any handmade product, slight variations in shape, size, colour and appearance are natural and part of their charm. These small differences do not affect our commitment to quality and are not, by themselves, considered product faults. 04 Delivery Issues Please ensure your delivery details are complete and accurate before placing your order. If an order cannot be delivered due to an incorrect or incomplete address provided at checkout, or because a parcel is not collected following delivery attempts, we may be unable to offer a refund or replacement, except where required by law. If your parcel arrives damaged or you experience a delivery issue, please contact us so we can assist. 05 Your Rights Under Australian Consumer Law Nothing in this policy excludes or limits your rights under Australian Consumer Law. If a product is faulty, unsafe, significantly different from its description or otherwise fails to meet applicable consumer guarantees, you may be entitled to a refund, replacement or other remedy. Need Help We're always happy to help. For any questions or concerns about your order, please email savadanna.support@gmail.com.